Frequently Asked Questions

Hardware

  • x86 CPU with SSE2 support (Intel since Pentium 4, AMD since Athlon64 and Opteron)
  • High Precision Event Timer (HPET) available and enabled in BIOS
  • ACPI PM Timer available and exposed through ACPI tables

Operating System

  • Windows 7 or later
  • Windows Management Instrumentation (WMI) service enabled
  • Kernel Debugging disabled
  • No Virtual Machine/Hypervisor allowed due to security and performance implications (Hyper-V, WSL, ...)

Known common errors in our client normally provide an error message with one or more recommended solutions. Please read the message carefully.

If you can't find a solution on your own and this FAQ doesn't help either, it's time to get in touch with us. We are providing support on the following channels:

Yes, every version of BenchMate is portable. You can copy the installation directory to another system at any time.

Even the installer (maintenancetool.exe) will work properly on another system, although you will not see a propery entry in the "Apps and Features" tab of Windows.

Yes, you can.

The result data is located at C:\Your\BenchMate\results. Just copy all result files to the same directory in your new BenchMate installation. You will need to restart BenchMate to reload the result list.

The configuration file is located at C:\Your\BenchMate\config.json. Make sure that BenchMate is not running so the source configuration file is up-to-date and the destination file is not overwritten again.

To fix this warning you will have to setup the timer in BenchMate manually. Right-click the affected GPUPI version in the BenchMate client's launchpad, go to "Options/Tweaks", "Timer Emulation" and select "Driver". GPUPI will now use HPET by default.

This warning should only happen with GPUPI 2.3.4 or yet untested hardware, because the automatic Timer Emulation of BenchMate is not working properly.

The developer of Geekbench doesn't want his benchmarks integrated and threatened with legal action. We will continue to look into the situation and are open to resolve the dispute at any time. Our vision is to support all benchmarks of interest with our common validation standard.

BenchMate 0.9.3 is the last known version to run Geekbench 3, 4 and 5. We do not provide a download for this version nor do we offer support. Old BenchMate versions can only be installed and used in parallel with BenchMate 0.10.6 or higher.

The FAQ is work in progress. Please be patient while we add more content in the next few weeks.



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